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Team Leader, Customer Service, Administration (#404,411,956) 

Location: Anywhere in United Kingdom (CV #404,411,956)

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a.) Providing attendance sheet every night for the staff
b.) Allocating customer orders using a system based programs called EXCEED
c.) Generating & Extracting reports from one system to another (Oracle & SAP)
d.) Processing documents & list of Purchase Orders
e.) Managing the staffs by segregating their respective work assignments
f.) Responsible for daily / monthly & yearly delivery and inventory reports using Microsoft Excel
g.) Acts as a team Leader of the group
h.) Communicating via call and a web based email software such as Microsoft Express Outlook
i.) Process salary report of all staff every 24TH of the month
j.) Accountable on printing customer invoices using SAP system
k.) Arranging & archiving files based on ISO procedures
l.) Preparing additional and urgent orders with approvals
m.) Collating pick tickets and pack list of each customers on the end of the shift
DAY SHIFT DUTY (Dry Division) – 7 years
a.) Liable for inbound shipments from Sea ports & land ways
b.) Processing shipment documents & files
c.) Preparing deliveries & pick up orders
d.) Supervising the operation inside the warehouse
e.) Accommodating inquiries from other departments such as Finance, Purchasing, Marketing & Sales Team
f.) in charge in some decision making throughout the warehouse
g.) Furnishing instructions to operators within Logistics Department
h.) Arranging files like health certificates, equipment/machine & temperature status of the warehouse
i.) Communicating via phone and outlook express email
j.) Inventory cycle count every quarter & on annual basis
k.) Responsible on adjustments & movements systematically
l.) Providing daily posting of new stocks received, weekly receiving & damage reports
m.) Verifying outbound orders for cash van and/or key account markets
PROMOTION (Dry Products) – 6 years
a.) Planning the stocks based on priority levels
b.) Re packing stocks as per promotion plan send by Marketing Team
c.) Creating Kitting Orders thru Exceed
d.) Allocating stocks using First In First Out (FIFO) basis
e.) Coordinating with outsource company for promotion re packing & other promo stickers requirement
f.) Responsible on posting promo stocks once finalize
g.) Applying for trading approvals
h.) Maintaining reports & costing on a monthly basis
i.) Keeping records for future references
j.) Acts as the key person on all promotion issues & inquiries
k.) Managing the plan with limited time schedule
l.) Organizing staff to complete the task on a given time frame
m.) Lead as the head of the team to ensure that everything is on the right track
Position: Customer Service Representative
Duration: September 18, 2002 – March 15, 2008
Company: Aurotech Corporation
Industry: Electronics Distribution - Sales & Services
Location: Alabang Zapote Road, Muntinlupa City
Department: Delivery System Team
Job Description:
a.) Accept incoming calls & transfer to designated department/s
b.) Providing quotation of products & services offered by the company
c.) Creating necessary forms upon purchased from customer such as sales order and invoices thru a system based application called SCALA
d.) Communicating to customers & suppliers via call and electronic mail
e.) Scheduling of deliveries once spare parts arrived from the vendor mostly originated from Japan, Korea and France
f.) Visiting customers at least twice a month or if needed
g.) Arranging files & documents based on ISO specifications
h.) Creating reports such as sales, inventory, no. of quotations converted to customer LPO and others
i.) Entertaining clients & suppliers from different places & countries
j.) As front liners of the company, we are providing the best customer service for our valued customers & suppliers in achieving good satisfaction and quality performance
k.) Archiving important documents for future reference
l.) Working with my colleagues as a team
m.) handle all customer issues with proper action & solution

Personal Details

Jay Selfaison
35 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location
Anywhere in  United Kingdom

Educational Qualifications

Highest Qualification

Professional Details

Professional Experience
8 Years

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