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Customer Services Advisor (Part Time)-2M-MM2329 (#134,256,954) 

Job offer #134,256,954 in Hanworth (Greater London), United Kingdom

Customer Services Advisor (Part Time)
Department / Function: Operations ~ Helpdesk

Location: Feltham
Hours: 15 hours per week: Saturday & Sunday only (9 am- to 5pm)
Salary: £16000 - £19000 Pro Rata (FTE)

An exciting opportunity has arisen for a Customer Service Advisor to join us on a part time basis. The CSA will work weekends only (15 hours per week) and will have strong experience in customer support and technical troubleshooting. They will to join our team within our Feltham office, reporting directly to the Helpdesk Manager. The Customer Service Advisors' role is to act as the first point of contact to customers calling in to our Service desk to report issues or faults with SG Gaming products. Our CSAs are responsible for either logging and resolving the issue, or escalating if necessary. Our customers are gaming businesses, consisting of licensed betting offices, bingo arcade halls and anywhere SG Gaming terminals are open to use from the general public. Our customer service advisors are trained to be the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible.

Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members. This role also involves effective customer complaint escalation and ensuring the customer is communicated to within specified timeframes with progress updates.

Your key tasks and responsibilities will be :
To work as part of a Customer Service Team answering customer calls and logging onto the database.
Take responsibility for all 1st line calls and chase through to resolution.
Liaising with other CSAs and communicating any problems to the Customer Service Leaders or Controllers / Helpdesk Manager.
Issuing Daily and Weekly reports as and when required within theteam

The ideal candidate will have:
Previous experience of telephone based customer service.
Strong written and verbal communication skills combined with call logging experience.
Ability to understand and communicate technical issues to non- technical clients.
An active interest in fault finding, diagnosing issues and finding solutions.
Computer literacy; ideally proficient using Microsoft Office
Knowledge and experience working in the gaming industry combined with having a strong commercial awareness of SG Gaming and competitors is advantageous.

If you have a passion for customer service and technology, and you enjoy working in a business to business helpdesk environment, please apply today.

SG Gaming is a thriving UK enterprise that offers exciting career prospects in all areas of our business. As an innovator in the UK gaming sector, we provide an exciting place to work in a variety of areas. SG Gaming is a wholly owned subsidiary of Scientific Games Corporation, a Nasdaq-listed company which employs over 5,500 people in more than 50 countries on six continents. We pride ourselves on developing and training our staff to stay at the forefront of the industry.

We believe in a challenging team environment, where we constantly strive to excel. We are a progressive company where individual initiative and originality are welcomed, and support and recognition is offered to our employees, helping them to anticipate our customers&# 039; needs.

We are looking for talented people who are flexible, imaginative and passionate, ready to contribute and commit to the continuing success of SG Gaming.
Simply send us your details via 'apply now' (be sure to include a valid email address) and you will be emailed a link to apply online.

The Company

Company Name
2M Employment Solutions Ltd

Job Details

Employment Status
Part time
Type of Salary
Hourly Rate
Job Location
Town
Hanworth
Post Code
GB-TW13
District
Greater London
State
Greater London
Country
United Kingdom
Part of the Location
Feltham
Posted
2014-04-08




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    134,256,954
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    > 99 days ago
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