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Income Recovery Team Leader (#963,175,812)
Job offer #963,175,812 in Portsmouth , United Kingdom
Networx, Portsmouth We're Hampshire's largest provider of affordable homes with around 850 staff. Providing quality affordable homes is only part of what we do! As a 'people' business, we work hard to create a high profile, fun, friendly working environment, recruiting high level expertise and investing in our staff's development, whilst looking after their wellbeing. We're recruiting for an Income Recovery Team Leader based in Portsmouth on a full time, permanent basis, working 37 hours per week. As Income Recovery Team Leader, you'll line management a team of Income Recovery Officers responsible for the collection and recovery of outstanding debts owed by our current customers across the full range of tenures over our 30,000 homes in Hampshire. You'll recruit, develop, support and motivate your team to ensure they remain fully skilled to provide a responsive service, and that the team performance meets or exceeds targets set. You will regularly conduct one-to-one reviews and annual performance and development appraisals, identifying training and development needs and ensuring that plans are actioned and monitored for all members of your team. You'll build good working relationships with other teams within the business such as Tenancy Enforcement, Neighbourhoods and Support teams to make sure that all teams are working in conjunction with one another for a smooth and efficient customer experience. You'll contribute towards VIVID being identified as a partner of choice by key stakeholders by implementing a value for money service, providing continuous improvement and taking into consideration the internal and external environment. You will regularly liaise with includes the Department of Work & Pensions (DWP) and local authorities to ensure benefits are being paid correctly and that you're up to date with welfare reform changes and how it will affect both the business and our customers. You'll have thorough knowledge and application of processes and practices relating to Housing with hands on experience in a management role within a social housing environment. Your desire to successfully lead a team, along with your commitment to delivering a first-class service to customers will be the key to your success in this role. If you have any questions or if you need additional support, please contact us on 02392 896758 or email and we 039;ll be happy to help.
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