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International Customer Service Specialist (#1,245,825,928) 

Job offer #1,245,825,928 in Galway (Connacht), Ireland

International Customer Service Specialist - Galway
Our client, a medical device company in Galway is currently looking to recruit an International Customer Service Specialist for their site.

Reports To: International/Distribution Customer Service Manager

International Customer Service Specialist is responsible for arranging domestic and international shipments, preparing commercial invoices, order confirmations and confirming order approval, handling customs clearance, monitor inventory levels at warehouses. Responsible for liaising with sales team, warehouse personnel and customers to ensure an excellent customer experience.

Responsibilities and Duties:

Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
Coordinate shipments to and from factory, supplier, site, port and international locations.
Process complaints
Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
They arrange transportation and customs clearance for shipments
Adherence and awareness of compliance and regulatory guidelines in customer set up and support
Manage and respond to customer requests for quotations andtenders
Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
Work with others to ensure that accurate customer information is maintained in SAP
Stay current with inventory levels and requirements, in particular products on allocation
Responsible for making sure any customer account changes are communicated to relevant owner
Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
Review and maintain customers open orders on a daily basis
Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts
Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
Complete all customer or staff requested reporting
Investigate and resolve service issues reported by customers or as requested by Abbott Galway employees
Develop and maintain customer and Abbott Galway employeerelationships
Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
Creating process documents in line with our Quality ManagementSystem
Adhering to the process defined in QMS
Other duties as assigned

EME & OEM Accounts – Specific Duties and Responsibilities:

Handle all communication related to, and prepares all required documentation for, AIL Distribution Business orders to meet respective country shipping customs requirements
Investigate and process credits and Return Goods Authorizations for AIL Distribution Business customers
Coordinate/communicate with respective brokers to ensure shipments for Private label (made to order) reach final destination.
Maintain consignee profile sheet


Minimum of 3 years’ experience of shipping, domestic and export traffic terms, documentation and procedures or proven track record in same.
Thorough understanding of Customs regulations
Thorough understanding of Export controls
Knowledge and understanding of compliance and regulatory guidelines for setting up export customers
Experience handling tasks where attention to detail is critical tosuccess
Proficiency with Excel and ERP Systems (preferably SAP)
Experience auditing documents and project requirements.
Knowledge and comprehension of basic contract terms andconditions
Previous customer service experience in the healthcare industry preferred but not essential

For further information on this International Customer Service Specialist role in Galway please contact Vanessa Lynch on 086 0462367 /
Check out all our open jobs on our HERO Recruitment website – www.
Please Note: Under its obligation under the Data Protection legislation, HERO Recruitment will not forward your details to any company without your prior approval.

The Company

Company Name
HERO Recruitment

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