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Player Support Internship (English) (#1,084,140,348) 

Job offer #1,084,140,348 in Dublin (Leinster), Ireland

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Location:Dublin, Ireland (or remote)

Duration:Full-time (40 hours per week)

Availability:Immediately

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 600 games developers across the globe. We’re currently looking for an English-speaking customer support intern to help us with many exciting new projects in the games industry.

RESPONSIBILITIES

Processing questions and problems from users through a ticketingsystem
Answering queries on blogs and forums as well as social mediachannels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems andbugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks

YOUR PROFILE

Ideal candidates will have:

Bachelor’s degree (or are currently sitting) in Marketing, Translation, Journalism, Communications, Copywriting or similar
A native level of English with excellent oral and written skills
Passion for and knowledge of games
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills
Good knowledge of MS Office
Excellent interpersonal skills
Experience in the video games industry
Strong computer and desktop publishing skills
Strong ability to multitask, prioritize, and work independently with minimal supervision
Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients’ innovative solutions

WE OFFER

An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
The chance to work closely with a team of like-minded people in a fast- paced, multicultural environment
A 6-to-12-month full-time paid internship in an exciting company for students and graduates
Valuable and transferable work experience in the games industry
On-going training and professional self-improvement opportunities

The Company

Company Name
MoGi Group
Company Description
MoGi Group is an award winning multilingual video games services company dedicated to world-class translation, localization, customer support, and community management services. Our successful community management and customer support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages and solving over 4.2 million tickets per year, while our localization department helps bring games of all genres to the world in over 40 languages.

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Town
Dublin
Population
1,064,000
District
Dublin
State
Leinster
Country
Ireland
Posted
2018-08-20

Job Requirements

Minimum Educational Qualification
Bachelor's degree




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  • Statistics for this Job Listing

    Gigajob-ID
    1,084,140,348
    Posted
    57 days ago
    Short-Link
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