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Quality Analyst, Business development , Administration , Secretary, Marketing , (#131,985,615) 

Location: Anywhere in Kuwait (CV #131,985,615)

profile picture cv

EXPERIENCE IN:

• New Project Development
• Market Research
• Process Training and Soft Skills Training
• Process Audits, Deviance Reports
• Creating and implementing Policies, Standard Operating Procedure, and processes.
• Implementing Quality Standards.
• Client Servicing and Strategic Marketing
• Leading Teams
• Sales and Business Development
• Customer Service


STRENGTHS:

• Research and Analytical Skills
• Managerial and administrative skills
• Exceptionally Good in MS Excel!
• Critical Thinking
• Sales Pitch & Customer Orientation
• Developing Standards, Hiring & Administrative Writing Skills
• Strong manager of big teams. Implementer of Quality Circles.
• Street-smart selling skills.
• Boardroom-class communication skills

COMPUTER SKILLS
• Expert in MS Office suites — (Excel, Powerpoint, Outlook, Visio)
• Basic Web designing – HTML and Internet
• Operating experience in multiple end-user platforms including Oracle MIS.

RESPONSBILITIES OF THE LAST WORK POSITION :

Jr. Quality Analyst
Oct '10 – March '13
• Kuwait Home Medical Care, Virtus Al Essa Group Company, Kuwait.
1. Established Policies, Standard Operating Procedures and Processes in line with internationally accepted guidelines.
2. Established Charting protocols at all levels.
3. Established audit plan and process.
4. Established routine monitoring and feedback systems.
5. Created staff evaluation protocols.
6. Created checklists for multiple levels.
7. Provided process training for staff at multiple levels.
8. Provided soft skills training to enable successful implementation.
9. Conducted audits and provided audit reports.
10. Conducted process gaps analysis and organized routine review meetings.
11. Created an excel-based system as a predecessor for advanced real-time monitoring systems.
12. Conducted Quality Analysis Reports review.
13. Involved in new product development discussions.
14. Client servicing and Enquiry receiving modules were revised to capture and provide more valid and beneficial data.

Personal Details

Name
SANTHOSH SOMAN
Gender
Male
Age
41 Years

Job Details

Employment Status
Full time or Contract / Freelance
Type of Salary
Fixed salary
Preferred Job Location
Anywhere in  Kuwait

Educational Qualifications

Highest Qualification
Master's Degree  (MASTERS IN BUSINESS ADMINISTRATION (MARKETING & FINANCE)) from University of Kerala, India  with DISTINCTION Marks / Grade / Class

Professional Details

Professional Experience
13 Years
Languages known
English  (Expert)
MALAYALAM (Expert)
HINDI (Intermediate)
ARABIC (Beginner)
Additional Information
RESEARCH AND OTHER PROJECTS
Post Graduate project study:
E-banking channels - A study in HDFC bank

Experience working in grassroot level projects of Kerala State Milk Marketing Federation (MILMA), working with farmers and milk producers.

Idea Hunt and Idea Hunt 2.0 while working at Crimson to discuss potential new ideas.

Newsletter project for Kuwait Home Medical Care



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    131,985,615
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    > 99 days ago
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