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Customer Relation Executive (#1,061,547,279) 

Job offer #1,061,547,279 in Kuwait City (Al Kuwayt), Kuwait

What we’re looking for
The Customer Relations Officer will be available to assist and support the clients with any issues they might have either by phone, email, or live chat. The Customer Relations Officer will educate our clients on the use of our online services, audit their satisfaction as well as motivate the ongoing usage of our products and services. Build a strong relation with our clients and coordinate between them and the company.

A professional attitude is the key for this role.

The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality and must be very customer focused.

What you’d have to do
Answer calls professionally to provide information about Ajar services, and obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Generating sales leads that develop into new customers.
Maintains customer records by updating information.

The Company

Company Name
Ajar Online
Company Description
We are a fast growing platform built by a passionate team of problem-solvers, Ajar Online is a mobile-inspired cloud service built for the real estate market in Kuwait and the GCC that uses technology to offer a quick and efficient online rent collection solution via SMS and email, making life easier for both landlords and tenants. As a growing startup, we are excited to start expanding our team to grow our operations in Kuwait and within the region.

Ajar Online is an awarding-winning startup. Explore what we do in more detail on our website.
Number of Employees
1 - 10

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Kuwait City
Post Code
Al Kuwayt

Job Requirements

Minimum Educational Qualification
Bachelor's degree  in What you should be: Based in Kuwait. Driving license + Car Excellent communication skills in English & Arabic, both written and verbal. Experience from 0 to 5 years. Experience in using Zendesk and Hubspot is a plus Ability to build and maintain good rela
Professional Experience
2 Years
Languages known
English  (Expert)
Arabic (Expert)

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    9 days ago
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