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Sales Specialist FX Job (#131,820,719) 

Job offer #131,820,719 in Kuwait City (Al Kuwayt), Kuwait

We are seeking to recruit an Account service manager to be responsible for the company’s client base in all sales aspects (generating and, retaining clients as well as following up on client issues), customer service and administration generated by sales activity.

Main Activities and Responsibilities: -
• Handling new client leads (first contact) daily
• Continued follow up on contacts with prospects as clients
• Effectively handle the existing client base (general customer service assistance and dealing with issues and complaints)
• To update and confirm client contact details on an ongoing basis resulting in an accurate client database
• Responsible for sending introductory communication to leads and clients
• Structured periodic communication (e-mail, phone call) to leads and clients ensuring continues contact and good customer service.
• Ongoing promotional activity (e-mail, phone call) regarding special offers for either active or non active clients
• Various other duties as and when required

Education, Qualifications and Training
• University degree/Associate Diploma/ HND or equivalent (Business, Finance, Economics or other relevant)
• Excellent Computer training – Microsoft Office (Intermediate Level)
• Languages: Arabic and English. Additional languages will be consider as an advantage.
1-2 year experience with customer focus elements will be considered as an advantage.

• Excellent administrative & organizational skills
• Very good prioritization skills
• Customer service
• Excellent Communication skills, (over the phone, one on one and in writing)
• Computer literate

If you are interested in this position please send your cv

The Company

Company Name
CCT Services
Company Description
We specialize in providing services which help our clients maintain and improve the relationships with their customers. Our team has the experience that allows them to understand how to handle customers from different regions and different demographics and have developed techniques that help manage the relationship between companies and their clients.

By keeping an open channel of communication with the customers and offering them first class personalized service we can help our customers get their message to their clients more successfully thus increase sales. In addition to that, we have developed various incentive models that are designed to improve brand loyalty and increase the average customer value as well as the average customer lifetime. Services will include call center, email response management, and other customer contact solutions.

CCT Services is a leading industry pioneer for outsourced CRM, Call Center, Online Chat Support Solutions and has expanded its diverse portfolio of services to include Call Back Request handling, Click to call and e-mail support. Our best-of-breed, fully scalable and custom made contact center services cater to specific needs of any E-commerce operation and are aimed at generating a clear increase in sales or leads from their current web traffic or customer database. Our turnkey solutions combine state of the art technology with trained, intelligent and enthusiastic staff, allowing e-businesses to staff their operations 24x7 for a personalized online experience.
Number of Employees
1 - 10

Job Details

Employment Status
Full time
Job Location
Kuwait City
Post Code
Al Kuwayt

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
3 Years 5 Months
Languages known
English  (Expert)
Arabic (Expert)

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