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CREDIT EXECUTIVE (#1,121,203,660) 

Job offer #1,121,203,660 in Malaysia

SUMMARY OF POSITION
To achieve of individual collection target, to improve of effective call, to resolve customer problem and to ensure quality service by the executive and no complaint/dispute payment/double charge/wrongly charge from member's account.

DUTIES & RESPONSIBILITIES
· Handle collection mainly for Palace Vacation Club (PVC)
· Must achieve 30 effective calls and collection targetdaily
· Handle incoming call from the member for collection
· To attend daily morning briefing, discuss daily issued and conducting daily quality call monitoring and coaching to improve performance.
· Attend walk in member
· Need to prepare the invoice or auto payment form if need arise.
· To reply to email regards to any request pertaining to AMF (Annual Maintainance Fee) collection
· Filling all the invoice and auto payment form by monthlycollection
· To perform ad hoc tasks assigned by superior from time to time.

CORE KEY PERFORMANCE INDICATORS (KPIs)
· To achieve of individual collection target and the same time to improved of effective call
· To maintain good customer services
· To update feedback / issue / matter into LPS System & WeCare System
· To solve customer problem

REQUIREMENTS
REQUIRED EDUCATIONAL BACKGROUND & PROFESSIONAL EXPERIENCE:-
· Sijil Penilaian Malaysia (SPM)
· Diploma

REQUIRED SKILLS & KNOWLEDGE:-
· Able to handle multiple character of members
· Able to work under pressure
· Experience in credit collection is an advantage

REQUIRED LANGUAGES:-
· English
· Malay


The Company

Company Name
Golden Horse Palace Berhad

Job Details

Job Location
Malaysia



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    1,121,203,660
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