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IT Analyst (#139,095,888) 

Job offer in Saudi Arabia

Position: IT Support Analyst
Location: Dammam, Saudi Arabia
Industry: Manufacturing/O&G/Energy Sector
Start Date: Open
Salary: Negotiable

Main Accountabilities:

• Provides IT application support across the defined scope, effectively requesting and/or executing corrective maintenance depending on the type of problem that affects the user.
• When required by the corporate teams, he/she will engage in the maintenance and evolution of the applications by coordinating with the corresponding corporate teams. Responsibilities may include interacting with key users to document the needs, assessing the business criticality and priority, and collaborating with the evaluation of solution alternatives.
• Participates in system implementations within the defined scope, by performing system settings, controlling local supplier’s execution and collaborating with the user training.
• Starting from the post-implementation stage, ensures proper communication and the availability of user’s manuals, as well as continuously monitors the system utilization and operation, according to what has been established during the project. This also includes monitoring the correct operation of interfaces between corporate and local systems.
• Provide user’s support to solve hardware/software, incidents and requests by carrying out tasks such as PC preparation, hardware troubleshooting and applications installations and updates; generates trouble tickets and ensures users satisfaction.
• Collaborates on physical assets carrying the appropriate inventory record of requested pieces of equipment and machines.
• Carries out the necessary activities to provide immediate incident solutions, so that customers continue with their work as soon as possible.
• Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on service levels.
• Complies with the company policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
• Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.
Skills & Experience:
• Education – Computer Science – University
• 3 years minimum working experience in IT (Software and Hardware) support.
• Basic networking interest, experience and understanding.
• Users’ support oriented (covering hardware & software)
• Basic analysis skills of both networking and applications
• Basic Windows server/Virtual environments knowledge.
• Excellent communication skills in the English language with the ability to interact with people at any level.
• Autonomy, flexibility, proactive, hardworking, willing to cover complex and basic task also, analytical skills, able to establish good working relationships with clients/suppliers

Details of the Client Company

Name of the Client
Smart Recruit
Company Description
We are a consulting company this position is with our client who are a major manufacturer of casing, tubing and line pipes. Most of their clients are from oil, gas and energy sectors. They have offices in South and North America, Europe, Asia and Africa.
Number of Employees
101 - 1000

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Job Location
Saudi Arabia

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Professional Experience
4 Years
Languages known
English  (Expert)

Recruitment Company Details

Smart Recruit
Name of the Contact Person
Suryansh Rajput

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