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Customer Success Executive (#927,851,721) 

Job offer #927,851,721 in Singapore (Singapore), Singapore

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As one of the best team member in Alpha7, our client’s success and our success is reliant on you.

Duties and Responsibilities
• You will be delivering a full set of services from pre-sales engagements to onboarding, consultancy and support of our direct customers and partner accounts.

• You will work closely with customers and developer team to test new features and raise issues before releasing for production

• Suggest new features that will improve customer retention andloyalty


• Minimum 3 years experience in managing, prioritising and delivering multiple projects

• Minimum 3 years experience in front end and back end business

• Excellent verbal and written communication skills in English, plus a second language proficiency

• Experience with Customer Relationship Management (CRM) software such as HubSpot

• Outstanding communicator, articulate conversationalist as you need to be able to clearly guide our customers and partners through a solution and walk through our business dashboard product and features

• Comfortable working with large data sets and help clients on their data

• Build demo proof-of-concepts dashboard on A7 IoB®

• Technical aptitude and ability to learn software programs to assist the developer team to test new features on UAT before released for production

• Documentation of API requests and resources

• Write Google Scripts (JavaScript) and assist the technical team in implementing testing automation in unit and integration testing whenever possible

The following are a plus:

• Diploma/Degree in Business Management, Operations, Marketing, Economics, Computer Science or related field

• Proficient in Microsoft Office Suite and Google Suite, specifically Excel (Pivot Table) and Google Sheets

• Knowledge of JavaScript and/or Google Scripts

• Experience using SaaS products and Postman

We are really passionate about technology and would love to hear about personal projects or Open Source project you are contributing. Don’t hesitate to share your github account with us!

The Company

Company Name
Company Description
We are a team of passionate people that come from various industries, both veterans as well as juniors. We value every individual's feedback in everything we do. We aim to deliver a high quality product that solves business problems using Analytics. Our self-service business management dashboard A7 IoB® enables businesses to get a comprehensive visibility of their customers' needs and service them better. It can also be used to provide value-added services. With insightful, real-time data on A7 IoB® and tailored solutions, businesses can make more informed business decisions to grow their revenue and improve productivity. A7 IoB® can: ✔ Connect your data sources with ease and view your business performance with accuracy. ✔ Discover business opportunities using data. ✔ Validate your business decisions with real-time data.
Number of Employees
1 - 10

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Post Code

Job Requirements

Professional Experience
3 Years
Languages known
English  (Expert)

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