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Technical support - Thai Speaker (#925,651,926) 

Job offer #925,651,926 in Malaysia

Job Descriptions:
• Utilize “P.A.I.R.” concept: Probe, Analyze, Isolate and Resolve, asa roadmap for troubleshooting the problem, driving the call to resolution.

• Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications.

• Responsible for handling technical-support and support related questions for Client customers and partners

• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

• Accurately logging all interactions via Client’s Contact Management System

• Achieve call center metrics as defined by the Supplier • Recognize and adjust support approach to accommodate all levels of customer’s experience

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Communicate positively with team members, customers, and other partners

• Escalate issues to the appropriate department according to Client’s Procedures

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Languages known
English  (Intermediate)
Thai (Expert)

Recruitment Company Details

Tentacle Technologies
Name of the Contact Person
Fredrick Otniel

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