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Technical support - Thai Speaker (#925,651,926) 

Job offer #925,651,926 in Malaysia

Job Descriptions:
• Utilize “P.A.I.R.” concept: Probe, Analyze, Isolate and Resolve, asa roadmap for troubleshooting the problem, driving the call to resolution.

• Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate Program. This includes hardware, software, networking, and interactions with the host computer and applications.

Responsibilities:
• Responsible for handling technical-support and support related questions for Client customers and partners

• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

• Accurately logging all interactions via Client’s Contact Management System

• Achieve call center metrics as defined by the Supplier • Recognize and adjust support approach to accommodate all levels of customer’s experience

• Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

• Communicate positively with team members, customers, and other partners

• Escalate issues to the appropriate department according to Client’s Procedures

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Malaysia
Posted
2018-04-16

Job Requirements

Minimum Educational Qualification
Bachelor's degree
Languages known
English  (Intermediate)
Thai (Expert)

Recruitment Company Details

Consultant
Tentacle Technologies
Name of the Contact Person
Fredrick Otniel




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  • Statistics for this Job Listing

    Gigajob-ID
    925,651,926
    Posted
    9 days ago
    Short-Link
    https://www.gigajob.com/en-TH/925651926.html
    Seen in Search Results
    This ad was matched 4 time(s) in Gigajob search results
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    This ad was viewed 14 time(s) by Gigajob users