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Senior Manager, Client Service : Retailer Services (#888.117.494) 

Job offer in Vietnam

Senior Manager, Client Service : Retailer Services:6332

Client Services and Sales:VietnamHo Chi Minh City, Ho Chi Minh


Manage a client servicing team to drive the cooperation with assigned modern trade retailers by ensuring delivery of service and solution recommendation in order to achieve the companys financial objectives and other operational performance indicators.

Client Servicing

:Drive commercial activities independently or in conjunction with senior in terms of preparation and delivery of proposal and credentials
:Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
:Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
:Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client
:Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the companys quality standards
:Build and maintain good relationships with the identified key persons within client organization
:Attend client planning meetings and contribute by providing Nielsen insights and solutions to the clients business needs
:Ensure team members are trained to handle client requirements
:Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
:Maintain an accurate, complete, up:to:date and insightful client business profiles to be shared with senior management
Financial Management

:Achieve revenue, profitability, quality of delivery and productivity targets as assigned
:Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
:Contribute to overall team plan by generating revenue and/or cost savings ideas
Functional / Technical

:Maintain an accurate and up:to:date knowledge on research techniques and applications
:Provide value:added analyses and respond to special requests
:Manage data quality issues by overseeing data inquiry process
:Recommend improvements in work processes within area of responsibility
Organizational Management and Development

:Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives
:Work across functional business units to support organizational initiatives and business needs
:Promote inter:departmental and inter:divisional communications and teamwork
People Management

:Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports
:Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
:Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
:Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards
:Act as coach, guide and mentor to employees
:Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub:region and overall regional operation
:Establish a strong team environment focused on exceeding internal and external client requirements
:Conduct consistent periodic coaching work with:s to observe team members with clients and provide feedback
:Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment
:Address profess

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