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Collections Manager (#571,590,627) 

Location: worldwide (CV #571,590,627)

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• Managed the full Preventative and Arrears Management function.
• Proactively identified trends in client behaviour around preventative and arrears collections and recommend changes
• Provided strategic direction and management of the early/late stage collections'
• Accountable for the achievement of targets/benchmarks
• Analysed service delivery and implemented corrective plans where required
• Increased the collections efficiencies by ensuring that the current processes are being utilised optimally
• Managed the Energy within the Collection Centre to ensure regular campaigns to energise team members and team leaders
• Stayed abreast of call centre developments and industry benchmarks
• Coordinated and managed people for the effective execution of operational requirements

Personal Details

craig du toit
33 Years

Job Details

Employment Status
Full time
Type of Salary
Salary plus bonus
Preferred Job Location

Educational Qualifications

Highest Qualification
Standard XII

Professional Details

Professional Experience
14 Years
Languages known
English  (Expert)
afrikaans (Intermediate)
Additional Information

I am a very experienced person in the collections industry and I like to strive for the best at all times by ensuring that coaching, guiding and motivation are my core strengths and developing a team to reach there full potential and thus ensuring that positive results are always attainable




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