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call center supervisor (#1,019,185,089) 

Location: Soweto (Gauteng), South Africa (CV #1,019,185,089)

profile picture cv

Overall team performance (16 consultants)
: Management of customer escalations
: Coaching and training consultants
developing agents
: And giving them tasks with more

responsibilities
: Performance management
: Liaison with Human resources
department
:Disciplinary issues, Selections and
Recruitment
:Any issue arising
:Attend daily meeting to plan the day
:Report writing weekly to operations
manager how is the team performing and challenges
:Service Level Agreement is met daily
: Quality Assurance feedback to consultant
: Average Handling Time,
First Call Resolutions

Personal Details

Name
ERNEST Manyenye
Gender
Male
Age
44 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location
Town
Soweto
Post Code
ZA-1800
State
Gauteng
Country
South Africa

Educational Qualifications

Highest Qualification
Standard X  (labour relations) from Vaal University of Technology, Vanderbijlpark

Professional Details

Professional Experience
10 Years 2 Months
Languages known
English  (Expert)
sotho (Expert)
tsonga (Expert)
zulu (Expert)



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  • Statistics for this Jobseeker's Posting

    Gigajob-ID
    1,019,185,089
    Posted
    > 99 days ago
    Short-Link
    https://www.gigajob.com/en-ZA/1019185089.html
    Seen in Search Results
    This ad was matched 101 time(s) in Gigajob search results
    Page Viewed
    This ad was viewed 9 time(s) by Gigajob users