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Service Manager in Kruger National Park (#1,013,027,113)
Job offer #1,013,027,113 in Krugersdorp (Gauteng), South Africa
Service ManagerWorld Class 5 Game Lodge - Sabi Sands - Mpumalanga of the Service Manager is to ensure a superior guest experience in the delivery of our service,food and beverages and to ensure the successful management of Service staff to deliver on required standards.Key Focus Areas Guest Relations and Hosting Manage Service StaffEnsure service standards are met Ensure Health & Safety standards are met Staff training, Conduct and Performance management Administration Ensuring Guest satisfaction Handling Guest complaints Knowledge of Menus, Food and Wine Development and execution of innovative and unique guest experiences for guestsRequirements - Qualifications and Skills NQF Level 4+ Matric Hospitality related certification advantageous At least 2 years' management experience in a similar role 5-star Luxury Lodge experience F&B knowledge Excellent Interpersonal Skills Thorough working knowledge of wine and grape varietals, as well as serving thereof Administrative competence Ability to multi -task Able to work accurately under pressure Computer literate at intermediate Level, MS Office, Excel Excellent verbal and written communication skills Able to work efficiently and effectively as part of a Team and Independently Driver's LicenseSalary negotiable including accommodation & company benefits.
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