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Technical Manager (#1,189,900,020) 

Job offer #1,189,900,020 in Bloemfontein (Free State), South Africa

Technical Manager

Broker Services Free State and Northern Cape region has an available career opportunity for a Technical Manager.


The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on larger risks, renewals and other technical queries.


- Provide technical underwriting expertise and advice for all Classes of Insurance.
- Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
- Balance growth and profit when making decisions by considering the supporting business and regional strategy.
- Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
- Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
- Manage: prepare (exception) complex and high value quotes and policy conversions.
- When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters.
- Build and maintain effective relationships with key stakeholders.
- Ensure compliance with underwriting guidelines
- Review new business written


- Grade 12 (Matric Certificate) qualification with acceptable passmark
- Certificate of Proficiency (CoP) or equivalent
- Intermediate Certificate in Business Studies (ICiBS)
- Higher Certificate in Insurance or equivalent ACII or FCII for Senior Technical Managers (advantageous)
- Bachelor's degree or relevant insurance related diploma (advantageous for Senior Technical Managers)
- Drivers licence (requirement)
- Must qualify for a minimum of Santam's Underwriting level 3
- FAIS compliance is a business requirement.
- Regulatory Examinations (RE) with full qualification
- Eight years' experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor)
- Computer literate (MS Word, Excel and PowerPoint - intermediated proficiency levels)
- Proven experience managing a team of people for Senior Technical Managers (advantageous)
- Technical leaders in their field Thorough technical, product and wording knowledge of Santam Commercial and Santam AGRI products
- Knowledge of personal lines product wording and underwritingmanuals
- Working knowledge of Re-Insurance is a requirement Motor Fleet underwriting expertise is a requirement


- Analytical thinking - ability to analyse and apply information anddata
- Appreciation of insurance and underwriting principles
- Business partnerships
- Commercial and profit driven
- Conceptual thinking
- Curious about new developments and technologies and application to risk management
- Excellent inter-personal skills
- Execution and deadline oriented
- Flexibility
- Good communication skills (verbal and written)
- Hunger for improvement
- Impact & Influence
- Information seeking
- Innovation - innovative flair or ability to unlock this in business and people
- Keen attention to detail
- Negotiation skills
- Planning and organising - ability to cope with conflicting demands and to prioritise tasks
- Presentation skills
- Solution oriented
- Teamwork and cooperation
- Tenacious
- Self-Confident

Competencies (as per Specialist Interview guide)

- Delivering results and meeting customer expectations
- Relating and networking
- Analysing
- Applying expertise and technology
- Achieving personal work goals and objectives

Suitably qualified internal candidates are invited to apply online

Should you be aware of a suitably qualified individual outside Santam, please pass this vacancy on to them.

Please note this appointment will be made in line with the Divisional Employment Equity targets.
People with disabilities are welcome to apply

CLOSING DATE: 23 November 2018

Job Details

Job Location
Post Code
Free State
South Africa

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